COMPLETE COMMUNICATIONS FOR THE WORKPLACE

Surveys show that communication and teamwork skills are top of employers wish-lists for new employees!

Joanna Aspin Consultancy & Training in cooperation with The British Association of Conference Destinations offers this day seminar in practical communication skills for the workplace.

Designed particularly for young recruits and graduates moving into the world of work to equip them with a broad range of workplace communication skills and to build their confidence.

• TELEPHONE SKILLS – gain confidence when answering, taking messages and leaving voicemails, pick up tips for telephone sales
• WRITING SKILLS – know how to best construct letters and emails
• TIME MANAGEMENT – understand the tactics used by professionals such as actions plans, prioritising and scheduling
• HOW TO PRESENT YOURSELF – learn about body language, how to meet and greet, what to and what not to wear
• NETWORKING SKILLS – get the most from business networking opportunities
• SELF DEVELOPMENT – use self development to enhance your life skills
• TEAM WORKING – understand what makes teams work well
• ORGANISATIONAL CULTURE – learn why it’s important to understand the culture of organisations
• CUSTOMER SERVICE – understand the principles of good customer service
• CONFLICT MANAGEMENT – learn skills to manage situations of conflict