The following topics are covered in an interactive and relaxed atmosphere to encourage delegate participation.

·Consider how your venue is perceived by guests
·Learn how to create a good first impression
·Master skills which enable you to interact with different clients types
·Be aware of how to provide an inclusive service
·Understand the value of knowing your product
·Learn tips to ensure your emails promote a professional image
·Understand how body language helps us to communicate
·Improve your telephone skills and awareness
·Learn tips for building client relationships
·Recognise opportunities to increase customer spend
·Learn why we lose customers
·Adopt skills to help you handle complaints and keep customers
·Know what to do during an event
·Understand about working well as a team

All courses are held in city centre venues generally within easy walking distance of the main railway station. They start at 11am to allow delegates to travel that day and therefore avoid the cost of overnight accommodation, courses finish by 4.30pm.

£155+vat per delegate for BACD and MIA members/affiliates (£165+vat non-members) to include refreshments, lunch and course notes

There is no date currently in place, if you interested in attending this seminar or would like Joanna to quote for providing this training on-site for your organisation please send her a message via Contact Joanna